Trading Terms
The
following are our Trading Terms, we have stated them clearly
so that you know what they are from the very start of our
relationship, if any of our terms are un-acceptable to you
please let us know.
1.
The Client.
The Client shall be defined as the
person having legal authority who directly requests and/or
orders products and/or services from 'New Zealand Australia
Holidays' hereunder abbreviated to 'NZAH'
2.
Acceptance and variation.
These trading terms shall be
deemed to have been accepted in full by the Client by the act
of placing a request and/or order for products and/or
services from 'NZAH'
'NZAH' shall have the sole right
to vary or omit from these trading terms.
3.
Agreements and contracts.
All
agreements and contracts for the supply of products and
services are solely between 'NZAH' and the
Client. All agreements and contracts shall be subject solely
to New Zealand law and the exclusive jurisdiction of the New
Zealand courts.
4.
Bookings, payments & documentation
To
secure your booking 'NZAH' requires a completed
booking form, or e-mailed instruction. All bookings
will be secured against your credit card valid for the period
of your travel. A booking is only secured on written
confirmation from 'NZAH'. 'NZAH'
reserves the right to decline any booking at their discretion.
All prices notified for the services as stated on
the booking confirmation, include New Zealand Goods
and Services Tax of 12.5 percent and Australian Goods and
Services Tax at 10 percent, any subsequent variations in Goods
and Services rates will be charged to clients at time of
payment.
Clients will
receive their full documentation incl contact details for all
accommodations, activities & services booked immediately
following completion of booking of clients arrangements.
Generally payment
will be required as follows unless varied in writing by
'NZAH' or on the specific webpage you are booking
from for individual accommodations or activity bookings.
For Custom
Itineraries
Clients will
advised by 'NZAH' at time of final budgeting the
specific payment terms for their itinerary.
For Pre planned
Holidays and Short Breaks
A deposit of twenty percent is required to confirm your
booking and balance is due in full sixty days prior to the
start date of your trip.
For
accommodation & activity bookings
-
For bookings with
a total value under NZ$1000 or under Aust$1000 payment of the
full value of your booking is required in full at time of
booking.
-
For bookings with
a total value over NZ$1000 or over Aust$1000 a deposit of
twenty percent of the total value of your booking is required
to confirm your booking and balance is due in full sixty days
prior to the start date of your trip.
Where payment is not received from
the Client by 'NZAH' by the due date, bookings will be
considered cancelled. 'NZAH' will take reasonable steps to
contact Clients and remind them of dates payments are due.
5. Alterations
and amendments.
'NZAH' shall treat all alterations
and amendments as new requests and make charges accordingly.
Any changes or
alterations to bookings will incur an administration charge of
NZ$30 for each booking affected.
6. Cancellation
of bookings.
All cancellations prior to
traveling shall be notified by the Client to 'NZAH'
immediately to minimize any consequential costs. All
cancellations when Clients are on their vacation shall be
advised immediately directly with the service provider.
Service Providers shall have the right to charge such
cancellation fees as stated in their policy and advised to the
Client on the booking confirmation. In compensation for
the time and costs incurred by 'NZAH' in planning
your holiday, and/or making your bookings and cancellations a
charge of twenty percent of the value of those items cancelled in
part or full shall be payable. Any booking or reservation
shall be deemed to be still made and cancellation terms shall
still apply until the cancellation is confirmed in writing by
the service provider or 'NZAH' including the date
cancelation confirmed..
Travel
insurance is strongly recommended
7. Internal
Flights, ferries, coaches & trains
Where flights,
ferries, coaches & trains are booked by 'NZAH' a booking fee
of ten (10) percent will be charged in addition to the fare
value.
8. Insurance.
'NZAH' strongly recommends that
Clients take out
travel
insurance to cover cancellations, health, travel and their
possessions. 'NZAH' accepts
no liability for any personal loses or injuries.
9. Complaints.
Please
advise 'NZAH' in writing of any complaints and
send a copy to the relevant service provider. All complaints
will be dealt with promptly.
10.
Children.
Please
advise us if you are traveling with children so that child
prices may be charged where available.
11.
Liability.
'NZAH' accepts no liability for
any action or activity undertaken by the Client whether
independently or as a result of products and services
supplied. 'NZAH' shall not be liable to compensate for any
losses or expenses incurred.
12.
Unused products and services.
No
refund will be made for any unused products and services
supplied by 'NZAH'.
13.
Currency.
All charges will
be processed in New Zealand Dollars
Where
prices for 'NZAH' products and services are shown
with approximate overseas currency equivalents, we will charge
in New Zealand dollars and there may be some slight variation
in charges against your credit card due to exchange
fluctuations.
14. Groups.
Clients booking five (5) or more
rooms will be considered a Group. These Trading Terms will
apply in full to a Group unless varied in writing by 'NZAH'
for payments, cancellations and possible Exclusive Use
requirements.
15. Service Provider Default.
In the event of a Service Provider
defaulting on their obligations and not being able to provide
the Client with the service or services booked by 'NZAH'.
'NZAH' shall take reasonable steps to book alternative
arrangements considered by 'NZAH' to be the closest equivalent
available of the original service booked. The Client shall be
consulted before alternative arrangements are booked and shall
be liable for any additional costs incurred or credited with
any reduction in costs resulting from variations.
Where pre-payment has been made to
the Service Provider by 'NZAH' on behalf of the Client and the
Service Provider defaults on providing the service booked.
'NZAH' shall request reimbursement of the pre-payments made to
the Service Provider.
'NZAH' shall not be liable to the
Client for the loss of any pre-payments made to Service
Providers or for any costs incurred in the recovery of such
pre-payments.
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